Cancellation & Refund Policy

Cancelling your package tour reservation

For standard tours (private and small group), cancellations made at least 15 days prior to the tour date are eligible for a 100% refund. Cancellations made between 14 days and 48 hours prior to the tour date are eligible for a 50% refund. All sales are final within 48 hours of the tour date. Ticket and reservation fees will be deducted from the refund. See the full cancellation policy below for After Hours Vatican Tours and Florence Duomo Tours as well as tours in Israel and Jordan, as the above terms do not apply to these tours.

For custom tours, cancellations made at least 15 days prior to the tour date are eligible for a 50% refund. All sales are final within 14 days of the tour date. Ticket or reservation fees will be deducted from the refund. See the full cancellation policy below for tours in Israel and Jordan, as the above terms do not apply.